Smart Flex is among leading staffing agencies that supplies employees to renowned international and domestic companies.
We have various opportunities across multiple clients and campaigns (full-time or part-time projects, also work at home or in Zagreb office). We are looking for customer service staff with appropriate native language skills to provide exceptional customer experiences for some of the world’s biggest and most well-known brands.
Customer Service Specialist for Dutch or Scandinavian Market (Norwegian/Swedish/Danish Language) (m/f)
- Handle daily enquiries with customers (native speakers of Dutch or Scandinavian languages - Norwegian, Swedish or Danish) via phone call, email or chat
- ensure that all enquiries are answered in accordance with set procedures and guidelines
- maintain high customer satisfaction
- document all information according to standard operating procedures.
Requirements and skills:
- Language skills: proficient in Dutch, Norwegian, Swedish or Danish language (written and spoken)
- exceptional communication and problem-solving skills
- positive and enthusiastic attitude towards customers and customer needs
- previous customer support experience is an advantage
- employer can hire candidates with rights to live an work in Croatia.
What do we offer you?
- Competitive salary plus monthly bonus
- referral bonus: refer a friend and earn up to 132 EUR per person (depending on the project)
- working hours: full time/part time (24h, 36h, FT per week)
- employment contract: fixed-term, student employment agreement (5,30 EUR per hour)
- location: Zagreb office or 100% work from home
- equipment provided while working at home
- support from an international team of experts
- MultiSport card - program that grants access to hundreds of different gyms, studios and swimming pools in whole of Croatia.